First-Line Support Tech
Tech-savvy and people-smart? Join us as First-Line Support and be the go-to problem solver at a fast-growing fintech reshaping financial access across Europe.
Kreditz is transforming how businesses assess credit and risk using real-time data and NextGen Credit Scoring solutions.
As one of Europe’s fastest-growing FinTech scaleups - we’ve earned a place on the Sifted 100: Nordics & Benelux list in both 2024 and 2025 and most recently, we were proud to receive a double win at the Credit Management & Compliance Awards 2025, being named both "Fintech Rocket of the Year" and "Breakthrough of the Year".
With strong growth across the Nordics and Europe, our clients range from leading banks and iGaming giants to fast-moving digital innovators.
ABOUT THE POSITION
We are growing rapidly – transitioning from startup to scaleup – and expanding our footprint across the Nordics and Europe.
We are now looking for a skilled and service-minded First-Line Support to join our Tech team. This is not a junior role – we’re looking for someone with a solid foundation in support work who thrives in the space between IT and customer care. You’ll be the first line of contact for incoming technical questions, and a key player in helping customers and users – external – to resolve issues effectively and professionally.
RESPONSIBILITIES
As First-Line Support, you will:
Respond to customer inquiries and technical issues with professionalism and clarity in accordance with customer SLAs
Perform basic troubleshooting of software, connectivity, system-related issues, web applications, iframes, JSON APIs, and hardware
Log, track and document issues, including all steps taken and final resolutions
Escalate complex issues to the appropriate team members while maintaining ownership of the ticket
Help build and improve internal documentation and knowledge bases
Contribute to continuous improvement of support workflows and processes
Ensure a great user experience, even in high-pressure or sensitive situations
WHO YOU ARE
You are a calm, solution-oriented professional with a genuine interest in both tech and people. You thrive in a fast-paced environment where adaptability and communication are key.
We believe you bring:
A diploma or degree in IT, Computer Science or similar field
+2 years of experience in a first-line or technical support role
Proven ability to explain technical concepts to non-technical users
Strong troubleshooting skills and service mindset
Fluency in Swedish and English, both spoken and written
Experience with standard IT tools and environments
Experience providing technical support for web-based applications, including iframe integrations and JSON-based APIs
A structured approach and the ability to prioritize when everything feels urgent
MERITORIOUS SKILLS
Experience in Open Banking/PSD2
Experience with Jira Service Desk, Linear and Slack (Our support plattforms)
WHAT KREDITZ CAN OFFER
Growth Journey: A unique chance to be part of a rapidly growing scaleup where every team member plays a crucial role in the company's success.
Inclusive Culture: Join a diverse, fun-loving, and collaborative team that celebrates both big and small milestones together.
Wellness Perks: 24/7 access to an on-site gym, sauna, and sports center, plus a wellness allowance.
Medical insurance: Quick access to professional medical advice and care
Compensation: Fixed salary
APPOINTMENT OF ROLE
As soon as possible
SCOPE
Full-time, permanent position (tillsvidareanställning)
SALARY
Fixed monthly salary
REPORTING
You will be reporting to the company's VP of Engineering
WORKPLACE:
Danderyd, Stockholm (on-site)
CRIMINAL RECORDS EXTRACT
As part of our recruitment process we will ask you to present a clean criminal records extract
RECRUITMENT PROCESS
We interview candidates on an ongoing basis (ongoing selection)
CONTACT
Lorenzo Puccio, VP Strategic Operations, lorenzo@kreditz.com
For more information about the role please contact Arlen Rios, CTO/Co-founder, arlen@kreditz.com
- Department
- Tech
- Role
- First-line support IT
- Locations
- Danderyd
Danderyd
Why work at Kreditz
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🌍 Transform an outdated industry and make real impact
When joining Kreditz, you're not just part of a fun-loving company - you'll be a part of our mission to shake up an outdated industry by providing AI-driven, real-time intelligence that transforms how financial decisions are made.
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💙 Awesome Krewmembers
Working with your passion is great, but do you know what's even better? Awesome co-workers!
If we could name one thing that characterizes our whole team, or what we refer to as the "Kreditz Krew", it would be that we all enjoy a good laugh once in a while. Balancing everyday work with a sense of humor is a great way to speed up the path to our long-term goal.
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☀️ Kreditz Days = extra long weekends
We like working smart, not just hard. That’s why we have our own Kreditz Days on selected 'squeeze days' (sv. klämdagar), giving you a little extra time for recovery, adventure, or just… Netflix.
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🩺 Health, fast and simple
We’ve got your back, literally.
Our private health insurance means quick access to care when you need it, so you can focus on what matters: building cool stuff, not waiting in line.
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⚡️ Energy fuels performance
You’ll get 24/7 access to the gym right next to our office plus a separate wellness allowance to spend on whatever keeps you moving - from training sessions to padel.
Big ideas come from energized people. We know that to perform at our best as a team, we all need to feel good, body, mind, and spirit. When you thrive, Kreditz thrives!
About Kreditz
Intelligent credit- & risk decisions made easy with open banking & AI-technology