First-Line Support IT
Tech-savvy and people-smart? Join us as First-Line Support IT and be the go-to problem solver at a fast-growing fintech reshaping financial access across Europe.
ABOUT THE POSITION
We are growing rapidly – transitioning from startup to scaleup – and expanding our footprint across the Nordics and Europe. Our clients range from some of Europe’s largest banks and iGaming companies to smaller, disruptive players.
We are now looking for a skilled and service-minded First-Line Support IT to join our IT team. This is not a junior role – we’re looking for someone with a solid foundation in support work who thrives in the space between IT and customer care. You’ll be the first line of contact for incoming technical questions, and a key player in helping customers and users – external – to resolve issues effectively and professionally.
RESPONSIBILITIES
As First-Line Support IT, you will:
- Respond to customer inquiries and technical issues with professionalism and clarity in accordance with customer SLAs
- Perform basic troubleshooting of software, connectivity, system-related issues, web applications, iframes, JSON APIs, and hardware
- Log, track and document issues, including all steps taken and final resolutions
- Escalate complex issues to the appropriate team members while maintaining ownership of the ticket
- Help build and improve internal documentation and knowledge bases
- Contribute to continuous improvement of support workflows and processes
- Ensure a great user experience, even in high-pressure or sensitive situations
WHO YOU ARE
You are a calm, solution-oriented professional with a genuine interest in both tech and people. You thrive in a fast-paced environment where adaptability and communication are key.
We believe you bring:
- A diploma or degree in IT, Computer Science or similar field
- +2 years of experience in a first-line or technical support role
- Proven ability to explain technical concepts to non-technical users
- Strong troubleshooting skills and service mindset
- Fluency in Swedish and English, both spoken and written
- Experience with standard IT tools and environments
- Experience providing technical support for web-based applications, including iframe integrations and JSON-based APIs
- A structured approach and the ability to prioritize when everything feels urgent
MERITORIOUS SKILLS
- Experience in Open Banking/PSD2
- Experience with Jira Service Desk, Linear and Slack (Our support plattforms)
WHAT KREDITZ CAN OFFER
- Growth Journey: A unique chance to be part of a rapidly growing scaleup where every team member plays a crucial role in the company's success.
- Inclusive Culture: Join a diverse, fun-loving, and collaborative team that celebrates both big and small milestones together.
- Wellness Perks: 24/7 access to an on-site gym, sauna, and sports center, plus a wellness allowance.
- Medical insurance: Quick access to professional medical advice and care
- Compensation: Fixed salary
APPOINTMENT OF ROLE
As soon as possible
SCOPE
Full-time, permanent position (tillsvidareanställning)
SALARY
Fixed monthly salary
REPORTING
You will be reporting to the company's IT Manager
WORKPLACE:
Danderyd, Stockholm (on-site)
RECRUITMENT PROCESS
We interview candidates on an ongoing basis (ongoing selection)
CONTACT
Lorenzo Puccio, COO, lorenzo@kreditz.com
- Avdelning
- IT Development
- Roll
- First-line support IT
- Platser
- Danderyd
Danderyd
Varför Kreditz?
-
Avancemang 🚀
Kreditz växer, och det ska givetvis du också göra tillsammans med oss! Har du både viljan och är redo att visa vad du går för erbjuder Kreditz goda möjligheter för dig och din framtida karriär att utvecklas i takt med bolagets fortsatta expansion, globalt. Förberedd dig för karriärsprång under din tid hos Kreditz! -
Träning & Hälsa 🦾
Vi tror starkt på korrelationen mellan personligt välbefinnande och en högpresterande organisation. Utöver ett generöst friskvårdsbidrag erbjuder vi också fri tillgång till gym/idrottshall, bastu, och en kyl fylld med sportdryck, allt samlat på Kreditz kontor. Följ din träningsrutin, häng med på våra gemensamma Kreditz HIT cirkelträningar på torsdagar (för alla nivåer), eller varför inte utmana kollegor och andra företag på ett roligt fredagsinnebandypass! -
Fantastiska kollegor 🥳
Att jobba med sin passion är underbart, men det det finns faktiskt en sak som är ännu bättre... och det är såklart fantastiska kollegor som förgyller ens vardag! Om vi ska nämna en sak som utmärker hela Kreditz, eller som vi också kallar oss "Kreditz Krew", är det att vi alla älskar ett gott skratt då och då. Att balansera arbete med humor är ett bra, och framförallt roligt sätt för att påskynda vägen mot vårt långsiktiga mål.
First-Line Support IT
Tech-savvy and people-smart? Join us as First-Line Support IT and be the go-to problem solver at a fast-growing fintech reshaping financial access across Europe.
Läser in ansökningsformuläret